Domestic
International
Telephone banking is available in English, Spanish, Cantonese, and Mandarin.
Visit our Mortgage Assistance Request page to request support.
24 Hours A Day, 7 Days A Week
In The App
After login, go to Help Center & select Chat
Or Through Online Banking
After login, click the chat option on the bottom right-hand corner of the page
USA
English, Mandarin, Cantonese and Spanish support
Monday - Friday
6:00 am - 7:00 pm PT
Saturday
9:00 am - 5:00 pm PT
China*
Mandarin and English support
Hong Kong*
Mandarin and English support
Taiwan*
Mandarin and English support
*Local Time
Monday
10:00 am - 6:00 pm,
10:00 pm - 12:00 am
Tuesday - Friday
12:00 am - 6:00 pm,
10:00 pm - 12:00 am
Saturday
12:00 am - 11:00 am
Corporate Headquarters
East West Bank
135 N. Los Robles Ave.
7th Floor
Pasadena, CA 91101
626-768-6000
Regional Head Offices
East West Bank
555 Montgomery St., 10th Floor
San Francisco, CA 94111
East West Bank
9090 Katy Fwy.
3rd Floor
Houston, TX 77024
East West Bank
535 Madison Ave.
8th Floor
New York, NY 10022
Overseas Locations
With East West Bank locations in key cities overseas, banking locally, abroad, or both has never been easier.