Privacy
Privacy Notice for Consumers
We recognize our obligation to keep information about you confidential and secure, and are committed to protecting your privacy.
| FACTS | WHAT DOES EAST WEST DO WITH YOUR PERSONAL INFORMATION? |
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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| How? | All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons East West chooses to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does East West share? | Can you limit this sharing? |
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes — to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | No | We don't share. |
| For our affiliates’ everyday business purposes — information about your transactions and experiences | Yes | No |
| For our affiliates’ everyday business purposes — information about your creditworthiness | No | We don't share. |
| For nonaffiliates to market to you | No | We don't share. |
| Questions? | Call 888.895.5650 or Email Us |
| Who we are | ||
| Who is providing this notice? |
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| What we do | ||
| How does East West protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We hold our employees to strict standards of conduct to ensure the confidentiality of customer information, and we require companies that we do business with to protect your information. | |
| How does East West collect my personal information? | We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies. | |
| Why can’t I limit all sharing? | Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing. | |
| Definitions | ||
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
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| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
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| Joint Marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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| Other important information | ||
| For Nevada residents only | We are providing you this notice under state law. You may be placed on our internal Do Not Call List by contacting us at East West Bank, Customer Service Center, P.O. Box 927, Alhambra, CA 91802-0927; Phone number - 888.895.5650; email: info@eastwestbank.com. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number - 702.486.3132; email: BCPINFO@ag.state.nv.us. | |
REV. 02/2020
PRINTABLE NOTICE (PDFs require Acrobat Reader)
Privacy Notice for Consumers (English)
California Consumer Privacy Act
Security And Protection
Fraud Prevention
Tips on how you can protect your information and identity, and what to do if you are a victim of fraud.
- How to Prevent Identity Theft
- How to Avoid Phishing
- How to Prevent Elder Financial Abuse
- Online Banking Fraud Protection
Privacy
Read our privacy policies and learn how to keep your information private.
- Privacy Notice for Consumers
- California Consumer Privacy Act Policy
- Do Not Call Policy
- Customer Identification Program Notice
- Beneficial Ownership FAQ
Other Resources
- Giving the Bounce to Counterfeit Check Scams
- Filing a Complaint with the FTC ID Theft
- Visit the Security Center
- Stay Safe Online
- Homeland Security’s Cybersecurity Site
Inform Us Immediately!
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