Consumer Privacy Notice | Use of Personal Information

FACTS	WHAT DOES EAST WEST DO WITH YOUR PERSONAL INFORMATION?
Why?	Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?	The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and income Account balances and payment history Transaction history and overdraft history When you are no longer our customer, we continue to share your information as described in this notice.
How?	All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons East West chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information	Does East West share?	Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus	Yes	No
For our marketing purposes — to offer our products and services to you	Yes	No
For joint marketing with other financial companies	No	We don't share.
For our affiliates’ everyday business purposes — information about your transactions and experiences	Yes	No
For our affiliates’ everyday business purposes — information about your creditworthiness	No	We don't share.
For nonaffiliates to market to you	No	We don't share.

Questions?

Call 888.895.5650 or Email Us

Who we are
Who is providing this notice?	East West Bancorp, Inc. East West Bank Velo by East West Bank East West Bank (China) Limited East West Investment, Inc. East West Investment Services, a division of East West Bank East West Investment Management, LLC East West Markets, LLC East West Velo Technology Service (Beijing) Limited Company

What we do
How does East West protect my personal information?	To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We hold our employees to strict standards of conduct to ensure the confidentiality of customer information, and we require companies that we do business with to protect your information.
How does East West collect my personal information?	We collect your personal information, for example, when you: Open an account or deposit money Pay your bills or apply for a loan Use your credit or debit card We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?	Federal law gives you the right to limit only: Sharing for affiliates’ everyday business purposes—information about your creditworthiness Affiliates from using your information to market to you Sharing for nonaffiliates to market to you State laws and individual companies may give you additional rights to limit sharing.

Definitions
Affiliates	Companies related by common ownership or control. They can be financial and nonfinancial companies. East West does not share with our affiliates
Nonaffiliates	Companies not related by common ownership or control. They can be financial and nonfinancial companies. East West does not share with nonaffiliates so they can market to you
Joint Marketing	A formal agreement between nonaffiliated financial companies that together market financial products or services to you. East West doesn't jointly market

Other important information
For Nevada residents only	We are providing you this notice under state law. You may be placed on our internal Do Not Call List by contacting us at East West Bank, Customer Service Center, P.O. Box 927, Alhambra, CA 91802-0927; Phone number - 888.895.5650; email: info@eastwestbank.com. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number - 702.486.3132; email: BCPINFO@ag.state.nv.us.

REV. 02/2020

PRINTABLE NOTICE (PDFs require Acrobat Reader)

Security And Protection

Fraud Prevention

Tips on how you can protect your information and identity, and what to do if you are a victim of fraud.

Privacy

Read our privacy policies and learn how to keep your information private.

Other Resources

Inform Us Immediately!