Zelle®
Fast, Safe, Easy.
With Zelle® you can send money to family and friends directly from our Mobile App1 or Online Banking service.
Already a customer? Enroll online.
When timing is everything – send money with Zelle®. A fast, safe and easy way to send money to friends and family – find it in our Mobile App or Online Banking.
Money sent with Zelle® goes directly from your East West Bank account to theirs, and is:
- Fast. Money sent is typically available to use within minutes.2
- Safe. Send money right from our App.
- No Fees. There are no fees to send money with Zelle®.2
Zelle® QR Code is now available in the East West Bank mobile app!
- Receive money with Zelle® QR code - Contactless and secure. Share your Zelle® QR code to easily receive money.
- Send money with Zelle® QR code - Scan the recipient's QR code to get their contact information, no manual entry required.
Mobile Banking
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Go to “Transfer & Pay”
Tap “Transfer & Pay” on the bottom navigation bar.
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Select “Zelle®”
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Select “Send”
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Select recipient
Select the U.S. mobile number or email you would like to enroll with Zelle®. Then, select the account you would like to use as your primary account for sending and receiving money with Zelle®.3
Note: Zelle® supports U.S. mobile numbers only. If you have a foreign mobile number registered with the bank, you will be asked to enroll with your email.
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Enter the amount
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Enter a note (optional)
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Submit
You will see a confirmation of your payment. In most cases, the money is available to your recipient in minutes.2
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Go to “Transfer & Pay”
Tap “Transfer & Pay” on the bottom navigation bar.
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Select “Zelle®”
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Select “Send”
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Select recipient
Select an existing friend from the list or enter the email address or U.S. mobile number of a trusted person that you want to send money to.
To use a recipient's QR code, tap "Scan the QR code to send money with Zelle®". Then scan or select the QR code and confirm the name of the person or business you are sending money to. -
Enter the amount
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Enter a note (optional)
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Submit
You will see a confirmation of your payment. In most cases, the money is available to your recipient in minutes.2
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Go to “Transfer & Pay”
Tap “Transfer & Pay” on the bottom navigation bar.
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Select “Zelle®”
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Select “Request” or “Split”
To request money, use "Request" and select an existing contact from your list or enter their email address or U.S. mobile phone number.4
• To share your QR code with the person or business you're requesting payment from, simply tap "View my QR code to get paid with Zelle®". Then use the print or share icon to copy or send your code.
To split the request with more than one person, select "Split" and select the people you want to split the expense with from your list, or enter their email address or U.S. mobile phone number.4
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Select the person you want to receive money from
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Enter the amount of the request
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Enter a note (optional)
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Submit
You will receive confirmation that your request has been sent. When the person you requested money from responds to your request and sends you money, it will be available in your account typically in minutes.2
Online Banking
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Go to “Transfer & Pay”
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Select “Zelle®”
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Review & accept the Terms of Service
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Complete your enrollment
Select the U.S. mobile number or email you would like to enroll with Zelle®. Then, select the account you would like to use as your primary account for sending and receiving money with Zelle®. 3
Note: Zelle® supports U.S. mobile numbers only. If you have a foreign mobile number registered with the bank, you will be asked to enroll with your email.
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Enter the verification code
We’ll send you a 6-digit code so you can verify your mobile number or email.
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You’re all set
You can start using Zelle® to send, receive and request money.
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Go to “Transfer & Pay”
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Select “Zelle®”
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Select “Send”
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Select recipient
Select an existing friend from the list or enter the email address or U.S. mobile number of a trusted person that you want to send money to.
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Enter the amount
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Enter a note (optional)
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Submit
You will see a confirmation of your payment. In most cases, the money is available to your recipient in minutes.2
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Go to “Transfer & Pay”
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Select “Zelle®”
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Select “Request” or “Split”
To request money, use "Request" and select an existing contact from your list or enter their email address or U.S. mobile phone number.4
To split the request with more than one person, select "Split" and select the people you want to split the expense with from your list, or enter their email address or U.S. mobile phone number.4
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Select the person you want to receive money from
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Enter the amount of the request
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Enter a note (optional)
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Submit
You will receive confirmation that your request has been sent. When the person you requested money from responds to your request and sends you money, it will be available in your account typically in minutes.2
Disclosure
1 East West Bank does not charge for Mobile Banking. However, your mobile service provider may charge for sending and receiving text messages on your phone. Check with your service provider for details on specific fees and data charges that may apply.
2 A U.S. checking or savings account is required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
3 For service and account eligibility requirements, refer to the "Zelle Terms of Service" section of the Bank’s Online Banking Agreement.
4 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
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