Privacy

In order to respect our customers' privacy, we maintain an internal "do-not-call" list for those customers who do not want to receive telemarketing calls from the Bank.

Our existing customers may request to be included on our "do-not-call" list by contacting us through one of the following methods:

Write to Us:
East West Bank
9300 Flair Drive, 4th Floor
El Monte, CA 91731

Attn: Customer Service Center - Telemarketing

Call Us:

888-895-5650

Email Us:

Email Us

The request must include the following information for each individual customer requesting to be included on the Bank's "do-not-call" list

• Name
• Address
• 10-digit residential and/or mobile telephone number to include on the Bank's "do-not-call" list

Your name and phone number will be added to our internal "do-not-call" list within thirty (30) days of receipt of your request, and will be maintained on the list for a minimum of five (5) years unless you request to have your number removed. If your phone number changes, you must submit another request in accordance with the instructions listed above to ensure that your new number is included on the list. Inclusion on our internal" do-not-call" list does not prevent the Bank or our employees from calling you for account service related issues and for other non-marketing purposes. Additionally, it does not prevent the Bank from continuing to provide marketing information in your regular account mailings and statements, including online and ATM communications.

East West Bank, when applicable, also utilizes the Federal Trade Commission's national "do- not -call" registry and any state "do-not-call" lists in the manner required by state and federal laws that apply to us. Please note, even if you have already registered your name on a federal or state "do-not-call" registry, you may also request to be included on the Bank's internal "do- not-call" list in order not to receive telemarketing calls from us due to our established business relationships.

It is East West Bank's policy to comply with all federal and state laws as they apply to telemarketing activities. If you have any questions or concerns regarding the Bank's "do-not- call" policy, please do not hesitate to contact us at: 888-895-5650.

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Security And Protection

• Consumer Data Protection
• Online Security Information
• Business Continuity Program

 

Fraud Prevention

Tips on how you can protect your information and identity, and what to do if you are a victim of fraud.

• How to Prevent Identity Theft
• How to Avoid Phishing
• How to Prevent Elder Financial Abuse
• Online Banking Fraud Protection

 

Privacy

Read our privacy policies and learn how to keep your information private.

• Privacy Notice for Consumers
• California Consumer Privacy Act Policy
• Do Not Call Policy
• Customer Identification Program Notice
• Beneficial Ownership FAQ

 

Other Resources

• Giving the Bounce to Counterfeit Check Scams
• Filing a Complaint with the FTC ID Theft
• Visit the Security Center
• Stay Safe Online
• Homeland Security’s Cybersecurity Site

 

Inform Us Immediately!

• Report Fraud, Phishing & Email Scams