Customer Service

General Questions
888-895-5650

Monday - Friday

6:00 am - 7:00 pm PT

 

Saturday

9:00 am - 5:00 pm PT

24-Hour Automated Telephone Banking

Domestic

800-809-6761

International

626-799-0228

Telephone banking is available in English, Spanish, Cantonese, and Mandarin.

Mortgage Loan Assistance

Visit our Mortgage Assistance Request page to request support.

Report a Lost or Stolen ATM or Visa® Debit Card
800-236-2442

24 Hours A Day, 7 Days A Week

Business & Commercial Banking
888-761-3967

Monday - Friday

6:00 am - 7:00 pm PT

Personal Online & Mobile Banking

Live Chat

In The App
After login, go to Help Center & select Chat

Or Through Online Banking
After login, click the chat option on the bottom right-hand corner of the page

Call

USA

English, Mandarin, Cantonese and Spanish support

+1 833-468-8356

Monday - Friday

6:00 am - 7:00 pm PT

 

Saturday

9:00 am - 5:00 pm PT


China*

Mandarin and English support

+86-400-842-3268

Hong Kong*

Mandarin and English support

+ 852-800-906-787

Taiwan*

Mandarin and English support

+886-00801-491-280

*Local Time

Monday

10:00 am - 6:00 pm,

10:00 pm - 12:00 am

 

Tuesday - Friday

12:00 am - 6:00 pm,

10:00 pm - 12:00 am

 

Saturday

12:00 am - 11:00 am

Message Us

Find Us

Corporate Headquarters

East West Bank
135 N. Los Robles Ave.
7th Floor
Pasadena, CA 91101
626-768-6000

Regional Head Offices

East West Bank
555 Montgomery St., 10th Floor
San Francisco, CA 94111

 

East West Bank
9090 Katy Fwy.
3rd Floor
Houston, TX 77024

 

East West Bank
535 Madison Ave.
8th Floor
New York, NY 10022

China

With East West Bank locations in key cities throughout China, banking locally, abroad, or both has never been easier. 

View China Locations