Mortgage Assistance

Couple researching mortgage assistance and payment help

Get Help with Payment Challenges

If you are an existing East West Bank loan customer who cannot afford your monthly mortgage payments and wish to avoid foreclosure, you may be eligible for a loan workout or modification.

Mortgage Assistance

We determine eligibility for a loan workout on single family loans (1 to 4 units) on a case-by-case basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly mortgage payments in accordance with the workout.

We have several workout options that may be available to you. These may include a Repayment Plan, Forbearance Agreement, or Loan Modification. If you are interested in exploring any of these options, you will need to provide us with certain financial information, including the following:

  1. Written statement explaining the cause of your financial hardship and request for a loan workout.
  2. Mortgage Assistance Application Form signed and dated by all borrowers.
  3. Copy of the 2 most recent pay stubs indicating year-to-date earnings.
  4. Copy of the most recent filed and signed Federal Tax Returns with all schedules.
  5. Taxpayer Consent Form signed and dated by all borrowers.
  6. Request for Transcript of Tax Return – Form 4506-C signed and dated by all borrowers.
  7. Copies of your last 2 months of bank statements, all your checking (personal and business), savings, retirement and/or investment accounts.
  8. If you are self-employed or own rental property, please provide copies of your most recent filed tax return and signed (for both personal and business).  If your taxes have not been filed for the last year, you will need to provide a copy of the most recent quarterly or year-to-date profit and loss statement signed by the preparer.
  9. Each borrower who has rental income will need to provide a schedule of all your owned real estate including a copy of the current month's rent roll and year-to-date property operating statement for each property.
  10. Please note that additional documents may be required. If you have other types of income or have questions about the documentation required, please contact us.

Although you requested a loan workout, we must continue with our collection efforts.  Once we receive all of the financial information requested, we will contact you to discuss available options.


Additional Resources

For a list of HUD-approved housing counseling agencies that can provide free foreclosure prevention and debt management information, and may be able to provide translation or other language assistance, contact one of the following federal government agencies:

For additional information on how to avoid foreclosure, including help for military servicemembers, you may also visit Fannie Mae’s KnowYourOptions.com.

For properties located in California

California Mortgage Relief Program

The state of California is offering a special mortgage relief program for eligible homeowners that are struggling financially due to the COVID-19 pandemic. For more information and qualifications, go to the following website: https://camortgagerelief.org.

For properties located in Washington:

You may contact the Department of Financial Institutions, the Washington State Bar Association, or the statewide civil legal aid hotline for possible assistance or referrals at the toll-free numbers listed below:

  • Northwest Justice Project
    CLEAR (Coordinated Legal Education, Advice and Referral): 888.201.1014
    If in King County, dial 211 or 877.211.9724
    For borrowers age 60 or over, dial 888.387.7111

For properties located in New York:

The following housing counseling services are available to you:

  • New York State Department of Financial Services Consumer Assistance Unit at 800.342.3736, or
  • Visit the Departments website at www.dfs.ny.gov.

Contact Us

If you would like to discuss your options to avoid foreclosure with us, please call us at 877.392.6868.

If you have a workout package ready to submit, for quicker assistance, email it to us at SpecialServicing@eastwestbank.com.

Fax number: 626.242.9570 | Mailing address: East West Bank, P.O. Box 60020, City of Industry, CA 91716