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Customer Service

888-895-5650

Monday - Friday

6:00 am - 7:00 pm PT

 

Saturday

9:00 am - 5:00 pm PT

Domestic

800-809-6761

International

626-799-0228

Telephone banking is available in English, Spanish, Cantonese, and Mandarin.

Visit our Mortgage Assistance Request page to request support.

800-236-2442

24 Hours A Day, 7 Days A Week

888-761-3967

Monday - Friday

6:00 am - 7:00 pm PT

Personal Online & Mobile Banking

In The App
After login, go to Help Center & select Chat

Or Through Online Banking
After login, click the chat option on the bottom right-hand corner of the page

USA

English, Mandarin, Cantonese and Spanish support

+1 833-468-8356

Monday - Friday

6:00 am - 7:00 pm PT

 

Saturday

9:00 am - 5:00 pm PT


China*

Mandarin and English support

+86-400-080-5290


Hong Kong*

Mandarin and English support

+ 852-800-906-787


Taiwan*

Mandarin and English support

+886-00801-491-280


*Local Time

Monday

10:00 am - 6:00 pm,

10:00 pm - 12:00 am

 

Tuesday - Friday

12:00 am - 6:00 pm,

10:00 pm - 12:00 am

 

Saturday

12:00 am - 11:00 am

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Find Us

Corporate Headquarters

East West Bank
135 N. Los Robles Ave.
7th Floor
Pasadena, CA 91101
626-768-6000

Regional Head Offices

East West Bank
555 Montgomery St., 10th Floor
San Francisco, CA 94111

 

East West Bank
9090 Katy Fwy.
3rd Floor
Houston, TX 77024

 

East West Bank
535 Madison Ave.
8th Floor
New York, NY 10022

Overseas Locations

With East West Bank locations in key cities overseas, banking locally, abroad, or both has never been easier.

View Overseas Locations