How do I request a debit card?
If you have a Premier e-Checking or Global Student account, you can order a debit card in the Mobile App under My Account > My Debit Cards > Request Card.
To order a debit card in Online Banking, under My Account select Manage Card on the homepage>Request Card
Note: If your Debit card is being shipped to an international (non-U.S.) address, your checking account will be charged a $20 USD international shipping fee. Waived for Global Checking customers with Velo Gold status. International Shipping fee is applicable to select countries only.
You can also request a debit card by contacting your branch office or via chat.
How long will it take to receive my debit card?
Upon requesting your debit card in the mobile app, you should expect to receive your card within:
- 7 – 10 business days if shipping within the U.S.
- 3 – 4 weeks if shipping to China
- 3 – 6 weeks if shipping internationally (excluding China)
How do I activate my debit card?
You’ll be able to activate your debit card directly from within the Mobile App once you receive it. To activate your debit card, tap My Account > My Debit Cards > Activate. You’ll be required to enter your card number and set a confidential 4-digit debit card PIN that you can use at ATMs and POS terminals.
To activate your debit card in Online Banking, under My Account select Manage Card > Activate and follow the prompt to activate your debit card. You’ll be required to enter your card number and set a confidential 4-digit debit card PIN that you can use at ATMs and POS terminals.
Which ATMs will accept my debit card?
You can use your debit card at ATMs that display any one of the following logos: Visa®, Plus®, STAR®, NYCE®, PULSE®, Interlink®, Allpoint® and MoneyPass®.
What are my debit card ATM withdrawal and spending limits?
To view your specific debit card limits, login to the Mobile App and tap My Account> My Debit Cards > View card limits.
To view in Online Banking, under My Account select Manage Card on the homepage to view your limits.
What fees will I be charged when using my debit card at an ATM?
You won't be charged a fee when using an East West Bank ATM, or an ATM that displays the Allpoint® or MoneyPass® logo.
For other ATMs, we will not charge you for the first two ATM withdrawal transactions in your statement cycle. After that, each withdrawal transaction will be charged a $1 fee. Additionally, ATM usage fees may also be charged by the ATM operator.
Note: See Product Terms and Conditions for more details.
Do I need a debit card?
No, a debit card is not required for deposits, wires and transfers. Therefore, a debit card will not be automatically issued, but you are able to order a card at a later date if you need one.
Your debit card will have a unique card number, that will be linked to your checking or savings account.
Can I use my debit card outside of the U.S., even though my account is in U.S. dollars?
You'll be able to use your Visa® debit card globally at Merchants or ATMs displaying one or more of the following network logos: Visa®, Plus®, STAR®, NYCE®, PULSE®, Interlink®, Allpoint® and MoneyPass®. Please select the checking option when withdrawing cash at an ATM.
ATM withdrawals in foreign currency will be automatically converted from USD to the local currency by the ATM operator’s network.
Note: The conversion rate will be determined by the network operator. We may also impose a charge equal to 1% of the transaction amount for each transaction that you conduct outside the United States or in a foreign currency. This charge is in addition to other ATM usage fees.
What are the benefits of a Visa Debit Card?
Having a Visa Debit Card will not only make online and in store purchases at merchants in the U.S and abroad seamless, but can also be used to withdraw cash at ATMs. Global Student account holders may also enjoy access to ATMs in the U.S. without worrying about surcharges. 1
Disclosure:
1 There is no charge for using an East West Bank ATM. Non East West Bank ATM usage fees may be charged to your account at the request of the 3rd party operating the ATM. If you use your Debit Card to initiate an ATM transaction from your account, we will refund the ATM usage fees to your account each statement cycle. This waiver does not apply to any ATM NSF fees that are the result of your account being overdrawn by an ATM transaction. Please refer to the Annual Percentage Yield and Account Terms disclosure for details.
Can I use my debit card with a digital wallet?
Yes, you can add your debit card to a digital wallet and make purchases at a store, online or in app if the merchant accepts mobile payment.
What are Debit Card Perks?
The Debit Card Perks Cash Back Program lets you earn Cash Back by using your East West Bank debit card at participating retailers (online or in-store). With the Debit Card Perks Cash Back Program, you’ll receive targeted offers within our Mobile App and Online Banking service. No activation necessary, simply use the offers that interest you, then make a qualifying online or in-store purchase using your East West Bank debit card. Your earned Cash Back Rewards will be automatically deposited to the East West Bank account linked to your qualifying debit card within 30 to 90 days after the qualifying purchase was made.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
What are Debit Card Perks?
The Debit Card Perks Cash Back Program lets you earn Cash Back by using your East West Bank debit card at participating retailers (online or in-store). With the Debit Card Perks Cash Back Program, you’ll receive targeted offers within our Mobile App and Online Banking service. No activation necessary, simply use the offers that interest you, then make a qualifying online or in-store purchase using your East West Bank debit card. Your earned Cash Back Rewards will be automatically deposited to the East West Bank account linked to your qualifying debit card within 30 to 90 days after the qualifying purchase was made.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Do I need to be enrolled in Online Banking to participate in the Debit Card Perks Cash Back Program?
No, not to participate, but you do need to be enrolled in our Online Banking Service to view merchant offers and Cash Back rewards details. And, for online merchant offers, you’ll only be able to access the offer link from within our Online Banking Service. If you are not registered for our Online Banking Service, please visit our Online Banking page to learn more about how to download the App or create an online banking account.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Do I need to be enrolled in Online Banking to participate in the Debit Card Perks Cash Back Program?
No, not to participate, but you do need to be enrolled in our Online Banking Service to view merchant offers and Cash Back rewards details. And, for online merchant offers, you’ll only be able to access the offer link from within our Online Banking Service. If you are not registered for our Online Banking Service, please visit our Online Banking page to learn more about how to download the App or create an online banking account.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Is there a cost to participate in the Debit Card Perks Cash Back Program?
No. There is no cost associated with the Debit Card Perks Cash Back Program. This program is just another benefit of using your qualifying East West Bank debit card.
How do I sign up for the Debit Card Perks Cash Back Program?
There is no enrollment necessary. Qualifying debit cards are automatically enrolled. Simply log into the Mobile App or Online Banking —> Visit the Perks page —> Start browsing to learn more about how to take advantage of the many offers available.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
How do I sign up for the Debit Card Perks Cash Back Program?
There is no enrollment necessary. Qualifying debit cards are automatically enrolled. Simply log into the Mobile App or Online Banking —> Visit the Perks page —> Start browsing to learn more about how to take advantage of the many offers available.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
How do I use Debit Card Perks?
Review your available offers on the Perks page in the Mobile App or Online Banking. We recommend reading the details associated with each individual offer, as each offer has different specifications and requirements associated with it. Then, redeem your offers by shopping online or in-store at your selected retailers using the qualifying East West Bank debit card (or debit cards) associated with your account. Your earned Cash Back Rewards will be automatically deposited into your account within 30 to 90 days after the qualifying purchase was made.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
How do I use Debit Card Perks?
Review your available offers on the Perks page in the Mobile App or Online Banking. We recommend reading the details associated with each individual offer, as each offer has different specifications and requirements associated with it. Then, redeem your offers by shopping online or in-store at your selected retailers using the qualifying East West Bank debit card (or debit cards) associated with your account. Your earned Cash Back Rewards will be automatically deposited into your account within 30 to 90 days after the qualifying purchase was made.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Is there a limit to how much Cash Back I can earn?
No. There is no limit to the amount of Cash Back perks you can earn.
When will I receive Cash Back for the offers I redeem?
Your Cash Back Rewards will typically be deposited into your account by the end of the month following the month in which the offer was redeemed. In other words, if you redeemed an offer in September, you should see the Cash Back Reward credited to your East West Bank Checking account by the end of October, although it can take longer. You can keep track of your redemptions via the Perks summary page, located in the Perks section of the Mobile App or Online Banking.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
When will I receive Cash Back for the offers I redeem?
Your Cash Back Rewards will typically be deposited into your account by the end of the month following the month in which the offer was redeemed. In other words, if you redeemed an offer in September, you should see the Cash Back Reward credited to your East West Bank Checking account by the end of October, although it can take longer. You can keep track of your redemptions via the Perks summary page, located in the Perks section of the Mobile App or Online Banking.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
If there are two debit cards linked to the same account, can both debit cards take advantage of the same merchant offers?
Yes, offers and perks are based on the enrolled debit card, not the account associated with the debit card, so both debit cards will be able to take advantage of the same merchant offers.
Is my personal information shared with the participating retailers?
No. We do not share any of your personal information with the retailers that participate in the Debit Card Perks Cash Back Program.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Is my personal information shared with the participating retailers?
No. We do not share any of your personal information with the retailers that participate in the Debit Card Perks Cash Back Program.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
Are my Cash Back Rewards taxed?
No, Cash Back Rewards are not taxed as income.
How do I opt out of the Debit Card Perks Cash Back Program?
You can opt out of the program at any time by calling Customer Service.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.
How do I opt out of the Debit Card Perks Cash Back Program?
You can opt out of the program at any time by calling Customer Service.
Refer to the Debit Card Perks Cash Back Program Terms and Conditions for more details.