What is the Fee Credits Program?

The Fee Credits Program provides customers the opportunity to earn Fee Credits that can be applied towards Qualified Service Fees charged to their Eligible Accounts. 1,2,3

Our Fee Credits Program offers will vary, but generally they require the customer and, if applicable, the person they referred to complete various tasks in order to earn a Fee Credit.

How can I earn Fee Credits?

Click the link(s) below to learn more about our current Fee Credits Program offerings:

Referral Program

In addition to our Fee Credits Program offerings, you can also earn Fee Credits through special Bank offers or promotions that may periodically be made available to you.

What are Qualified Service Fees?

Qualified Services Fees are fees that have been charged to your Eligible Account that can be redeemed using your available Fee Credits.

Under the Fee Credits Program the following East West Bank service fees will generally qualify for redemption: 3

  • Incoming Wire Transfer Fee
  • Outgoing Wire Transfer Fee - International or Domestic
  • Alipay International Transfer Fee
  • Monthly Account Maintenance Fee
  • Debit Card International Shipping Fee
  • Stop Payment Fee – for a check you issued
  • ATM Usage Fees – charged to your account by us or a 3rd party
How do I redeem Fee Credits if I do not have an Eligible Account?

If you have earned Fee Credits, but currently don't have an account that is eligible for the Fee Credits Program, then you'll need to open an eligible account in order to redeem your Earned Fee Credits on Qualified Service Fees. Eligible Accounts include any individual or jointly owned consumer checking or savings account you open with the Bank. 2, 3

Please note, Fee Credits will automatically expire 12 calendar months after the date of issuance.

What are Fee Credits?

Your earned Fee Credits represent a dollar value that is available for you to apply towards Qualified Service Fees that have been charged to your eligible checking or savings account in the past 30 days.1,2,3

Once you earn a Fee Credit, you’ll need to use it within 12 months – before it expires.4,5,6

What accounts are eligible for the Fee Credits Program?

Your individual or jointly owned East West Bank consumer checking or savings accounts are automatically considered an Eligible Account for this program.2

How can I redeem Fee Credits?

Once earned, your available Fee Credits can be manually redeemed to off-set Qualified Service Fees that have been charged to your eligible checking or savings account within the past 30 days.4,5

  • If you have enough available Fee Credits to offset the full dollar value of the redeemed service fee – then we’ll refund that amount back to your account.
  • If your available fee credits are less than the redeemed service fee – then we’ll only refund the amount of your available Fee Credits back to your account.

Keep in mind, once a Qualified Service Fee has been redeemed (for full or partial value) by you, or anyone of your joint account holders – it cannot be redeemed again.1,3

Note:  Fees Credits can be viewed and redeemed from our Mobile App only. Eligible Qualified Service Fees may take a few days to be available for redemption.  So, if you don’t see an eligible fee listed for redemption, wait a few days – and then check back again.

Where can I see my Fee Credits Program offers?

New Fee Credits Program offers will initially appear in the Mobile App on your Dashboard.  You can also view all current Fee Credits Program offers in the Mobile App on the My Account page, under My Referrals and Offers.

Additional Disclosures:

Fee Credits – Fee Credits may be earned by any customer that is qualified to participate in a Fee Credits Program or through special Bank offers or promotions that may periodically be made available to them; but Fee Credits can only be redeemed if the customer maintains an Eligible Account.

Earned Fee credits will be reflected in the mobile app within 1 business day after the customer and, as applicable, the customer they referred, meets all of the program or offer’s qualification requirements. The available Fee Credits balance, as reflected in the Mobile App, may be applied towards the redemption of a Qualified Service Fee.

Fee Credits have no cash value and may only be applied to the redemption of a Qualified Service Fee incurred on an Eligible Account in the past 30 days. Fee Credits may not be exchanged or transferred.

Eligible Accounts – Fee Credit redemption eligibility is limited to the customer’s individual and jointly owned consumer checking and savings accounts. Accounts must be open and in good-standing (e.g., no processing restrictions, etc.) with the Bank.

Customers will only be able to redeem earned Fee Credits if they maintain an Eligible Account.

Qualified Service Fees – Fee Credit redemptions are limited to the Qualified Service Fees charged to the customer’s Eligible Account within the past 30 days. Qualified Service Fees are subject to change, and currently include the following fees assessed by the Bank:

a) Incoming Wire Transfer fee

b) Outgoing Wire Transfer fee (international or domestic)

c) Alipay International Transfer fee

d) Monthly Account Maintenance Fee

e) Debit Card International Shipping Fee

f) Stop Payment Fee (customer issued checks)

g) ATM Usage Fees (charged to your account by us or a 3rd party)

Qualified Service Fees charged to your Eligible Account may not be immediately available for redemption. Service fees that are not able to be identified as a Qualified Service Fee, or Qualified Service Fees that have been previously reversed, refunded or redeemed, will not qualify for redemption.

Fee Credits Expiration – Fee Credits will automatically expire 12 calendar months after the date of issuance.

Fee Credits Forfeiture – Earned Fee Credits will be forfeited if the customer:

a) Does not redeem the Fee Credits before expiration;

b) Does not maintain an Eligible Account and/or does not incur any Qualified Services Fees before their earned Fee Credits expire;

c) Is no longer enrolled in our Online Banking Platform; or

d) No longer maintains a deposit account relationship with East West Bank.

Maximum Fee Credits Balance – The maximum Fee Credits balance that can be earned by a single customer will vary. From time to time and at our discretion, the Bank may make offers available that provide qualifying customers the opportunity to earn Fee Credits. Each offer will have specific terms and conditions that define the offer qualification requirements, and the number and/or dollar amount of Fee Credits that can be earned under that offer. See the terms and conditions of the specific offer for details.

Determination of Eligibility – Fee Credits Program eligibility and qualification requirements will be determined solely by the records of East West Bank, including but not limited to a customer’s eligibility for the Fee Credits Program and related offers, the amount of Fee Credits earned and available for use, and the determination of which fees are made available for redemption.

Fee Credits Program Availability - The Fee Credits Program is available only to East West Bank account holders who maintain an Eligible Account and are currently enrolled in our Online Banking platform. The Fee Credits Program is subject to discontinuance at any time, without prior notice.