Do I need to enroll for the Business Mobile app?
No enrollment is needed for existing businessBridge® Essentials or businessBridge® Premier customers. Simply download the app from your respective App Store and follow the steps to log in.
If you are not yet enrolled in business online banking, please contact your East West Bank representative to get started and to begin using the mobile app.
Can I use the Business Mobile app to deposit checks?
Yes. With Business Mobile you can seamlessly access our mobile check deposit capability and deposit checks with ease using your device within the U.S. Contact Us to learn more about our depositBridge®Plus service.
What’s the cost for the Business Mobile app?
There is no fee to use the mobile app.1 Message and data usage fees may apply. Check with your wireless provider for more information.
Can I use the Business Mobile app to create payments (ACH & Wire)?
Currently, authorized users can approve payments with the mobile app. Please use the desktop system to create or schedule your payments.
If you are in an urgent need to create payment using mobile device, you can use the mobile browser to log in to the online banking system and create the payment.
How do I download the Business Mobile app?
Visit the Apple App store for your iPhone or iPad, or Google Play for your Android devices, and search for “East West Bank Business Mobile.”
If I need to approve a payment with the Business Mobile app, will I need a new token?
No, you can use the same token currently registered with your online banking profile to approve payments from the mobile app.
How do I log in to the Business Mobile app?
Use your current businessBridge® Essentials or businessBridge® Premier credentials to log in to the mobile app. Please note, business online banking credential are case sensitive.
Can I log in to both the web browser and the mobile app at the same time?
No, you can only have one active user session. If you are using the desktop version, then you will be automatically logged off from the mobile app for security purposes.
What if I don’t remember my password?
If you forgot your Password, use the “Forgot Password” link on the log in page and provide requested information. Once verified, you will be able to reset your password.