The Family Bridge screen on the East West Bank mobile app.

What is Family Bridge?

Family Bridge allows a qualifying student and one of their family members to connect their eligible East West Bank accounts together. By doing so, the connected family member can receive exclusive Family Bridge Benefits.

Note: A Family Bridge connection is for benefit-sharing purposes only, and does not grant access to the other party's account information.

A mother and her college-age daughter look at a laptop screen.

What Accounts Are Eligible to Participate?

  • The student must have a Global Student account and meet the Student Benefit Fee Waivers Qualification Requirements 1
  • Their family member must have a Premier e-Checking account

    To connect their accounts, the Student or Family Member must initiate a Family Bridge invitation, and the receiver must accept it.3
Two parents smile and embrace their college-age son.

Exclusive Family Bridge Benefits

    Once a family member’s account is connected with a qualifying Global Student account, they’ll receive the following exclusive Family Bridge Benefits:2

  • $0 monthly account maintenance fee
    Waiver of their monthly account maintenance fee
  • Incoming wire fee
    No Bank fee on 1 incoming wire each monthly statement cycle
  • $20 Fee Credit
    Earn a $20 Fee Credit that can be redeemed on a Qualified Service Fee
  • ATM fee waiver
  • Personalized assistance
    They'll also be assigned a relationship banker to provide full service support
  •  

     

Family Bridge FAQs

What is Family Bridge?

Family Bridge allows a qualifying student and one of their family members to connect their eligible East West Bank accounts together. Once the family member’s account is connected with the qualifying Global Student account, they’ll receive exclusive Family Bridge Benefits.

A Family Bridge connection is for benefit-sharing purposes only, and does not grant access to the other party's account information.

What accounts are the eligible for Family Bridge?

A student must have an East West Bank Global Student account and meet the Student Benefit Fee Waivers Qualification Requirements to qualify for Family Bridge. Please check the Global Student Terms and Conditions for details.

A family member must have an East West Bank Premier e-Checking account to qualify for the Family Bridge Program.

How many people can I connect with via Family Bridge?

At any given time, an account can only be connected to one other account via Family Bridge.

How many times can I invite someone to connect?

The Family Bridge Program limits you to a maximum of 2 invitation attempts. By initiating and then canceling this invitation, or establishing a connection and then disconnecting it, you will have used 1 of your invitation attempts.

What are Family Bridge Benefits?

Family Bridge Benefits are received on the connected family member’s account only, there isn’t any additional benefits to the student.

Family member will receive the following exclusive Family Bridge Benefits on the connected account:

  1. Waiver of the Bank’s fee on one Incoming Wire each monthly statement cycle
  2. Earn a $20 Fee Credit that can be redeemed on a Qualified Service Fee. Learn more about Fee Credits
  3. Waiver of the withdrawal fee when they use another bank's ATM
  4. Waiver of the monthly account maintenance fee on their Premier e-Checking account
  5. They'll also be assigned a relationship banker to provide full-service support

 

How can a Student establish a Family Bridge connection with a Family Member?

If you have a qualified account, you will see a [Family Bridge] entry point under the [Manage Account] page in the Mobile App, which lets you view your Family Bridge connection status.

If your Global Student account is not currently connected, you’ll be able to send out a Family Bridge invitation to an eligible family member. Your family member will then have 60 days to accept your invitation before it expires.

Can I disconnect from Family Bridge?

The Family Bridge connection will be automatically disconnected if one of the following occurs: 

  1. When one of the connected parties (Student or Family Member) initiates a disconnection request from the Mobile App,
  2. When one of the connected accounts is closed, or
  3. When the connected Global Student account reaches “graduation” status 7 years after account opening.

Once the accounts are disconnected, the Family Member’s Family Bridge Benefits will end on the 3rd of the next month, and standard Premier e-Checking fees and charges will resume.

Disclosure

 

1 Family Bridge Program Qualification Requirements – To qualify for the Family Bridge program, Students must have an individually owned East West Bank Global Student account. The Family Member must have an individual or jointly owned East West Bank Premier e-Checking account. For the purposes of the Family Bridge program, a Family Member is defined as any qualifying individual that the Student has agreed to connect with for the purpose of extending Family Bridge Benefits. Both the Student and the Family Member must be East West Bank Mobile App users.

Additionally, to qualify their Family Member for Family Bridge Benefits, foreign students (i.e., Students that applied to open their account as a non-U.S. person with a foreign tax status) must also provide the Bank with a digital copy of their valid and current F-1 or M-1 student visa or specified J-1 visa.

Note: Foreign students that did not submit a digital copy of their visa with their account application will have a maximum of 6 full monthly statement cycles after their Global Student account opening date to provide the Bank with a digital copy of their qualifying visa document using the Student Visa image upload feature in our Mobile App. Failure to provide a digital copy of their qualifying visa document within the required timeframe will result in a forfeiture of Family Bridge Benefits and, if applicable, termination of their Family Bridge connection.

The Family Member’s Family Bridge Benefits will begin when the connected Global Student account meets the Global Student Student Benefit Fee Waivers Qualification Requirements. If the connected Global Student account fails to meet the qualification requirements within the timeframe defined by the Global Student account terms and conditions, the connected Family Member will not receive Family Bridge Benefits. See the Global Student Terms and Conditions for additional details.

2 Family Bridge Connection Invitation – To participate in the Family Bridge program, a qualifying Student or Family Member must initiate a Family Bridge connection invitation using the Family Bridge invite feature in our Mobile App. The Student or Family Member can be the sender or the receiver of the Family Bridge connection invitation, but each Family Bridge connection must have one qualifying Student and one qualifying Family Member.

Once the Family Bridge connection invitation is initiated, the receiver will have 60 days to accept the invitation to connect. If the invitation is not accepted within 60 days, it will be automatically canceled.

Each Global Student account and Family Member account is limited to one Family Bridge connection at any time, and a new Family Bridge connection cannot be initiated if an account is currently connected to another account. Each qualifying individual will have a maximum of two Family Bridge connection invitations available to them to initiate Family Bridge connection.

3 Family Bridge Benefits – Once a Family Bridge connection has been successfully initiated, the qualifying Family Member will have the opportunity to receive exclusive Family Bridge Benefits.

Family Bridge Benefits for qualifying Family Members include:
a) Waiver of the Bank’s fee on one incoming wire transfer per monthly statement cycle;
b) Waiver of their Premier e-Checking monthly account maintenance fee;
c) Waiver of the withdrawal fee when they use their Debit Card at another Bank’s ATM;

Note: There is no charge for using an East West Bank ATM. Non East West Bank ATM usage fees may be charged to your account at the request of the 3rd party operating the ATM. If the Family Member uses their Debit Card to initiate an ATM transaction from their qualifying connected Premier e-Checking account, we’ll refund the ATM usage fees to the account each statement cycle. This waiver does not apply to any ATM Non-Sufficient Funds fees that are the result of the account being overdrawn by an ATM transaction.

d) A $20 Fee Credit that can be redeemed on a Qualified Service Fee; and
e) Assignment of a relationship banker.

4 Termination of Family Bridge Connection/Benefits – Upon termination of a Family Bridge connection, the Family Member’s Family Bridge Benefits, if any, will end effective the 3rd day of the month following the disconnection month, and standard Premier e-Checking fees and charges will resume as of the 3rd day of the month following disconnection month.

A Family Bridge connection will automatically terminate when any of the following occur:

a) Any one of the connected parties (Student or Family Member) initiates a disconnection request from the Mobile App;

b) One or both of the connected accounts are closed by the customer or the Bank; or

c) The connected Global Student account reaches “graduation” status 7 years after account opening.

Although the Bank will attempt to notify each of the connected parties when any of the above termination events occur, we are under no obligation to do so, and have no liability to either party if such notification is not received.

5 Determination of Eligibility – Family Bridge program eligibility and qualification requirements are determined solely by the records of East West Bank.

6 Family Bridge Program Availability – Availability of the Family Bridge program and the ability to apply for an eligible account may be limited based on your geographic location. The Family Bridge Program is subject to discontinuance at any time without prior notice.

7 Mobile Carrier Fees – East West Bank does not charge for Mobile Banking. However, your mobile service provider may charge for sending and receiving text messages on your phone. Check with your service provider for details on specific fees and data charges that may apply.